Delivery Policy
Shipping- Delivery Policy
Welcome to Phoenix485! We’re committed to delivering your orders quickly, safely, and efficiently. Below is our standard delivery policy for all products ordered via our Shopify store.
Our goal is to deliver a seamless and transparent experience for your convenience and satisfaction. Here are the specifics of our delivery process.
Delivery Range
We deliver anywhere in the UK (United Kingdom) mainland.
Please note: There will be additional charges for the ‘offshore domestic regions’ and ‘Scottish Highlands’: Channel Islands and Northern Ireland.
If your address is outside the UK mainland, please contact us for the delivery quote, either by email, info@phoenix485.com or by phone 07309579446.
Delivery Costs
· Free Delivery is available on al orders.
· Priority Delivery – 9.99 POUNDS
· No Hidden Fees: All cost are clearly stated at checkout.
Order Processing Time
· Processing Time: Orders are processed within 24 hours, Monday to Friday.
· Last Order Time: 3 PM (GMT)
· Orders placed after 3 PM will be processed the next business day
· Weekend Orders: Orders placed on weekends are processed the next business day.
Delivery Time
· Estimated Free Delivery Times: 4-8 business days
· Estimated Priority Delivery Times: 1-4 business days
· Business Days: Deliveries occur Monday to Friday.
· Please note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Customer Deliveries
Order Tracking
Once your order is shipped, you will receive a confirmation email with:
- A tracking number
- A link to track your shipment
You can also log into your account on our website to check your order status.
Duties & Taxes
International orders may be subject to customs duties and import taxes. These are the responsibility of the customer and are not included in the shipping fees.
Please check your country’s customs policies before ordering.
Delivery Issues
If your order has not arrived after the estimated time, please contact us at:
📧 support@phoenix485.com
We will investigate and update you within 1–2 business days.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is entered correctly. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply.